Day trips from Naples to Herculaneum

They charged me an extra 40€ because by mistake you gave me the ticket from Pompeii instead I had asked for it from Naples; 40€ paid to be able to leave from Naples moreover without any receipt

Places visited during this marathon day. Vesuvius, Heraclium and the incredible Pompeii. So vast.

This tour is basically a travel service between Pompei, Mt Vesuvius and Herculaneum. We were taken to Mt Vesuvius and left there - told to meet the bus at particular time. Considerable confusion about which bus to get on - driver very confused. Next we were dropped at Herculaneum with an audio guide that was totally separate to the Herculaneum numbers so when you played it, it didn't match where you were. Got back to bus at time we were told. Company miscounted number of participants so we had to sit and wait an extra 15 minutes. Driver was not happy and drove us back to Pompei in a very unsafe manner (130km/hr) on highway in a rickety minibus. Then we were left at Pompei with audio guide which had to be returned by 5.30 so you could get your ID back. An extremely disorganised company and too expensive to basically pay for transport and entry tickets. Enjoyed climbing Mt Vesuvius and wandering around Pompei and Herculaneum without audio guides.

The introduction by a team member to the tour was so bried and uninformative. There is no guide but a machine for Pompei. The content of this machine is minimal only 2 out of 10 monumenta have recorded information. As if this is not enough there was no guide no electronic recording for Herculeneum. And more over the driver left two of us at Herculeneum saying that we are not on the list!!!! Yes ! They left us at Herculeneum!!! At Vesuvio again no guide no electronic guide - the Volcanologist is on site for additionla tour and fee so not included at all. Basicly this is tour with no guide no working electronic recording and they leave you behind ! Certainly no one took responsibilty and no accountability.

Super time management and very nice organizers.

There is no way we could have seen all this without your wonderful tour! Well organised and a very fair price. Staff were friendly and helpful. And indeed we booked a tour for the very next day!

A guided tour to the two archaeological sites would have been far better. The coach at Herculaneum failed to reserve seats for us, so my wife and I had to lose a full forty minutes off our allocated time in Pompeii, shiest we waited for another coach! This meant we only had less than two hours there..... Shame.

Excellent guide Paolo. Very good knowledge and to the point. Strict timing. Only the transfer gave problems due to the train strike

4 Cruise ships came to Naples on morning of our tour...totally destroyed the tour. Guide's directions how to return to Naples from Herculaneum were wrong.

Very nice guide with great knowledge about the subject. The tour was enjoyable and entertaining, we learned a lot about how they lived before the eruption.

It was a very nice experience. Our guide Diego was great, he provided a lot of information about how the people from Pompeii and Ercolano used to live. We really enjoyed.

The logistics were good on Mount Vesuvius, in Herculaneum we were left in the middle of a street with no instructions on how to enter the site and only a driver who spoke only Italian.

Transportation between the locations was great. Buses were on time and easy to locate. From what I could see, there was only a guide at Mt Vesuvius. For the other 2 stops, one I never found a guide and the other was a recorded audio guide. But overall I saw a lot and was glad not to have to figure out logistics between spots with no car. Would book again.

Well accompanied and very complete

Vince was great. Really knowledgeable and friendly. Perfect guide.

I liked the places we visited. The staff checking us in and out were kind and helpful.

The good and efficient organization. The safe drivers. A little more time in Pompeii would be good as there is a lot to see. The introduction was a bit hectic but OK.

The service was great and the sites were out of this world. Highly recommended.

They charged me an extra 40€ because by mistake you gave me the ticket from Pompeii instead I had asked for it from Naples; 40€ paid to be able to leave from Naples moreover without any receipt

As so many others have mentioned, the only good thing about this tour was the transportation! The driver was perhaps the rudest person I've ever encountered while traveling (a person who voluntarily deals with tourists and still being this rude and inconsiderate, he honestly should be fired from this company!) Weather was unpredictable, which is beyond anyone's control, however, we were dropped off at Mt. V without being told that there was Zero visibility at the top or even being given the option to skip it, a total waste of an hour plus of our day. After the volcano, we were dropped off at Herculaneum. Far too much time was allowed for this location- it can be seen within an hour. By time we got to Pompeii, we were told that the buildings were going to be closed within 15 minutes. Having entered on the far end near the stadium, totally ruined our plan to see the highlights. We have actually been to Pompeii before and were very excited to be back, however this tour (or lack thereof) just ruined all we were excited about! DO NOT make the mistake that I did, I always take reviews with a grain of salt, but assume it of course cannot be that bad. Unfortunately this tour was the worst. We paid a good amount of money, which honestly we should have received a discount due to the bad weather or even a cancellation of the tour beforehand, we would have had a better day just doing our own thing! Would never recommend this tour for anyone, please go look elsewhere the tour and money spent will be better for you!

Very well organized trip, meeting points clear and easy to find. Enough time in each place to see everything. We highly recommend this activity, which allows you to see 3 emblematic places close to Naples in one day!

Places visited during this marathon day. Vesuvius, Heraclium and the incredible Pompeii. So vast.

This tour is basically a travel service between Pompei, Mt Vesuvius and Herculaneum. We were taken to Mt Vesuvius and left there - told to meet the bus at particular time. Considerable confusion about which bus to get on - driver very confused. Next we were dropped at Herculaneum with an audio guide that was totally separate to the Herculaneum numbers so when you played it, it didn't match where you were. Got back to bus at time we were told. Company miscounted number of participants so we had to sit and wait an extra 15 minutes. Driver was not happy and drove us back to Pompei in a very unsafe manner (130km/hr) on highway in a rickety minibus. Then we were left at Pompei with audio guide which had to be returned by 5.30 so you could get your ID back. An extremely disorganised company and too expensive to basically pay for transport and entry tickets. Enjoyed climbing Mt Vesuvius and wandering around Pompei and Herculaneum without audio guides.

Good transport and organisation. Unfortunately the audio guides did not correspond to the places in Erculaneum. In pompeii, it was intermittent. Overall they were amazing places to visit. This company get you to the places, take the hassle out of buying the tickets, and drive you safely back at the end of the day.

Very well organized day. We were able to visit all 3 sites, without having to rush for Herculanum and Mount Vesuvius. For pompei, they show us the places to visit and the time allotted. Don't forget good shoes, as you'll be walking a lot. The team was top-notch. They even spoke a little French, even though we weren't supposed to. Audioguide for herculanum and pompei in French. Very nice!

I didn't really go, I didn't make it to the bus, but I managed to contact the organizater and got my pompeii entrance ticket and used them to go on my own. 10/10 communication experience

The bus journeys between the locations went smoothly. The distribution of tickets also worked well. The time management in Pompeii was poor. We had planned 2 hours, which is very short for this place. It was the last stop of the tour between 3 and 5 PM. It must have taken 15 minutes to walk inside to the buildings. On this day, for reasons unknown to me, Pompeii closed at 5 PM and from 4 PM the buildings were cordoned off and could no longer be visited from the inside. The organizer did not inform us that the buildings would be closed off so early, nor did they reschedule the tour due to the closure of the complex at 5 PM and went to Pompeii first. As a result, we had the least time at the largest of the 3 sites, as we effectively only had 45 minutes for the buildings in Pompeii. In my opinion, this was a planning error on the part of the organizer. Pompeii as the first stop would have been necessary on this day in order to be able to see more of the buildings from the inside.

We bought a ticket believing it was with a guided tour. Instead we received audio guides that either did not work because it required WiFi and headphones (that we were not told to bring) or it was of poor quality. The same tour that we bought was offered at 20 euro less pr/ps. Through the driving company own website. We bought the ticket through this website because we thought we would get a guide.. that is what we expected due to the other reviews. I would definitely never recommend this

It is a bit chaotic. Firstly the Busses stopped like 10 Meters ahead of the meeting point, which let some confused if this are really the right busses. They couldve shouted like Vesuvio Tour here, but they just started reading out the names of the people which were sometimes hard to hear when standing at the back of the crowd. They didn't check a single ticket so anyone could've came and said they were me and they would've just took them. The first stop in Pompeii was good, they gave you clear instructions, you got an audio guide and a map and were told to meet at the meeting point at a certain time. I didn't use the audio guide so can't say anything about it. Then we went to Vesuvio, also there we were told to be back at a certain time. I was back few minutes before and thought that they call out the names again, but for some reason they didn't and there were 2 of their buses. I was there 5 minutes before but almost missed the bus because of that confusion. Then we went to the Heraculaneum site, where we could not enter because the guard there said it was too late to enter. We all had our tickets that we paid for already but the bus driver took us back to the starting point in Naples. We didn't get offered any refund, no apology, nothing. While Pompei and Vesuvio was great, I cannot recommend this tour if you only get 2/3 of what you pay.

The introduction by a team member to the tour was so bried and uninformative. There is no guide but a machine for Pompei. The content of this machine is minimal only 2 out of 10 monumenta have recorded information. As if this is not enough there was no guide no electronic recording for Herculeneum. And more over the driver left two of us at Herculeneum saying that we are not on the list!!!! Yes ! They left us at Herculeneum!!! At Vesuvio again no guide no electronic guide - the Volcanologist is on site for additionla tour and fee so not included at all. Basicly this is tour with no guide no working electronic recording and they leave you behind ! Certainly no one took responsibilty and no accountability.

I booked a GUIDED TOUR, and the description say GUIDED TOUR, and we got an audioguide that in Herculeanum didn't work at all. Plus in Pompeii we got another audiguide and we booked with you guys because it say GUIDED, we don't like audioguides Such a wait of money and time! Don't trust in this company

The organisation and logistics to get through so much in one day was great. Could not have managed it independently. It is fast paced but we saw loads and it was stunning. A bit more warning to bring own food and about the terrain would have been helpful

Super time management and very nice organizers.

There is no way we could have seen all this without your wonderful tour! Well organised and a very fair price. Staff were friendly and helpful. And indeed we booked a tour for the very next day!

Nothing I took the wrong train because there's no indicator as to which is which. I want my money back.

Excellent escort and the guide lello

Jozefina was top, good explanation during bus ride,pleasant person, full of passion. Herkulanium was very beautiful, beautifully preserved. Our guide was great, English explanation, calm, well explained, all questions were answered. Highly recommended!!!!!

Our guide was very knowledgeable and very informative. It was a good experience.

we took a daytrip from rome to nsples, we had purchased hurculaneum tour with roundtrip transportation from naples to the site and back to naples. Because we were instructed to be at our pickup location 20 min early than our pick up time we ended up waiting for over 1.5 hrs to find out our transportation was in traffic and would be even later. we cancelled our trip because we wouldnt have been back in enough time to catch our train back to rome.

The tour leader and driver are true professionals: we are satisfied +++. Punctuality, friendliness, commentary: perfect.

Herculaneum may not be as popular as Pompeii and is thus a tad less crowded. But the sights are more magnificent, in my opinion. So glad I could see it for myself

I was unaware of Pompeii's sister-town of Herculaneum and was thus, not as keen on this tour as my friend was. I take it back. The experience was so surreal.

Was hoping the tickets would have come with the package, but otherwise, it was an excellent day. An experience of a lifetime

Having just arrived at Naples, it was a blessing to have the tour bus come to pick us up. Hasslefree, comfortable ride taking us to see one of the acient marvels of time, all in less than a day.

If you do not have all day but still want a taste of history, I suggest you go for this. Worth every penny I paid for this.

My year old was never more attentive than during the tour. You are literally walking amongst the past, with the surroundings still perfectly preserved! Just lovely!

Loved every minute of the experience! Good job guys

Its reliable

Quick and reliable payment portal

Very Good service

we had a fantastic time... thanks Headout!

Was great service and very easy to book cheap tickets!

Fast service

The fast service and trust

We had an amazing guide Luciano who was very funny and enjoyable to listen to. We learned a lot from his stories and he also brought a map full of pictures to help us visualize the story. The site is also very beautiful and it tells the story from millennia ago. The cats are a fun bonus!

The booking was easy and we liked the audio guide when we found the right section to listen to. However it was hard to navigate and auto played the next item which wasn't the next one on our route. A route guide for the audio would be helpful.

Quick and easy purchase of tickets to many sites and programs, plus it's paper free. We visited the archeological site of Herculaneum, a real gem near Neaples where we reconnected with the ancient ages of Italy. If you don't have that much time to go to Pompei, Herculanum is just for you.

You enter directly by scanning the QR code that is in the digital entrance. The audio guide is very good, but it is advisable to have a physical map of the archaeological site.

Tickets were easy to obtain. When we arrived at the Herculaneum site we were greeted by the check in lady. We were introduced to the Archaeologist Theresa who was brilliant. The tour started on time with the small group as was promised. We all had headsets and could hear Theresa clearly. Her enthusiasm for her chosen profession was inspiring. I'm so glad she was working with us. I would recommend Theresa and this tour to all who are interested even a little, in the Herculaneum site and its history. You will be drawn in and want to learn more. Herculaneum was the main reason I came to Italy. It was so worth while, I loved every minute. Thank you Theresa!!!

Clear and simple online transaction. The only (big) drawback is the audio guide! Not in its operation, but in its design. The numbers don't correspond to anything on site, you don't know where you are and the sequences follow one another without any significant pause!

Fascinating history, with detailed and engaging discussion by our very knowledgeable guide Antonella. In 2 hours we covered most highlights of the site, and were free to wander afterwards. We also visited the museum displays afterwards to see many artifacts such as pottery, jewelry, and household items which were recovered from Herculaneum. Walking around the archeological site the ancient paving stones are somewhat uneven, so one must walk carefully, but boardwalks in some areas are helpful. We used the Circumvesuviana train to and from Napoli to get to Ecology, from Garibaldi station.

Perfect direct entry with no lines, only the audio guide sales are difficult to carry, the numbers do not match when walking through the ruins.

The only problem is that the audio guide is difficult to follow. the audio guide is difficult to follow because the numbers do not coincide with reality.

The map and the special care they have of the city is wonderful. Smaller and more immersive than Pompeii.

Everything I liked about Herculaneum I wouldn't change a thing

Our guide. Luciano, was excellent. He puts alot of effort into the information that he shares on the tour. It is clear that he is very passionate about archaeology .

If you want to get a real feel for what life may have been like for the wealthy inhabitants of Herculaneum then this is the best way. Our guide Luciano Leone was brilliant, so knowledgeable giving bits of information that may be missed on a self guided tour. He ensured that all in the group were able to see the various points of interest, no fear of missing out. Some great information on the difference between the fate of Pompei and Herculaneum and therefore the differences in the archeological sites. There is some wonderfully preserved original mosaics and buildings giving a real idea of what it may have been like nearly 2000 years ago. Absolutely amazing and still looming above is Vesuvio.

It was good to walk straight in although there were no queues. But I didn't have my earphones with me and as there were 2 tickets purchased, neither of us have any audio to listen to. That was not made clear until I had purchased the tickets

The reservation was quick and easy. The experience at the Herculaneum site wonderful, in addition to the beauty of the history and the site itself are the kindness of the staff and the attention to the care of the excavations. I would recommend it to anyone!

Worked well. recommend it. Always good to be prepared before hand, especially in these busy places when you don't know what to expect. Herculanuem is so impressive and interesting. It makes ancient history appear to have happened yesterday.

We really liked the preservation of all Herculaneum, although I have to say that the audio guide did not like how it works, the explanations are good but we did not understand which one we had to give, I mean which one we were seeing. Even so, it is so impressive that we left very happy, we would have stayed longer.

The content was great, but unfortunately the audioguide was very poorly done (the stop-off points are not in the right order) which made the visit very tedious. I should have taken an audioguide on site.

Interesting site, I wish I'd gone there before Pompeii & I'd recommend people to do that so you are not comparing them . Wasn't expecting too see the skeletons on the lower level! Bring your own food as there's only a snack machine

Touring Ercolano with an archaeologist makes all the difference. Sergio proved to be very informative and inspiring to the group following him. I highly recommend this tour as the site is much more preserved and possible to cover in two hours. The skeletons and frescoes of the Roman villas are impressive!

Everything was fine, the only negative point was the audio guide, which kept getting confused and each time you had to go into the application to find and try to find the right location for the explanations, and the location is not specified.

Enthusiastic guide, with clear loud voice. Knew a lot to tell and despite the heat, the tour was engaging until the end. Much more enjoyable and better than Pompeii.

Our tour guide Antonella was very friendly and knowledgable. Despite the hot weather she made us love every minute of the tour. Strongly reccommended.

We loved Herculaneum! Skip-th-line tickets were super convenient. We also purchased the audio guide, which we enjoyed as we could tour at our own pace. Wonderful!

The tickets worked perfectly - no queues and easy to use as a pdf attached to an email. The audio guide was rubbish very difficult to work out where you were and it just carried on to a new section at the end but never the right one. The information was often out of date mentioning things that were not there or not accessible. I would not recommend the audio guide at all

Our guide Edoardo, was kind and knowledgeable. He gave us the opportunity to learn about this very interesting reality of Herculaneum.

We had an amazing guide Luciano who was very funny and enjoyable to listen to. We learned a lot from his stories and he also brought a map full of pictures to help us visualize the story. The site is also very beautiful and it tells the story from millennia ago. The cats are a fun bonus!

Tickets were easy to obtain. When we arrived at the Herculaneum site we were greeted by the check in lady. We were introduced to the Archaeologist Theresa who was brilliant. The tour started on time with the small group as was promised. We all had headsets and could hear Theresa clearly. Her enthusiasm for her chosen profession was inspiring. I'm so glad she was working with us. I would recommend Theresa and this tour to all who are interested even a little, in the Herculaneum site and its history. You will be drawn in and want to learn more. Herculaneum was the main reason I came to Italy. It was so worth while, I loved every minute. Thank you Theresa!!!

Fascinating history, with detailed and engaging discussion by our very knowledgeable guide Antonella. In 2 hours we covered most highlights of the site, and were free to wander afterwards. We also visited the museum displays afterwards to see many artifacts such as pottery, jewelry, and household items which were recovered from Herculaneum. Walking around the archeological site the ancient paving stones are somewhat uneven, so one must walk carefully, but boardwalks in some areas are helpful. We used the Circumvesuviana train to and from Napoli to get to Ecology, from Garibaldi station.

An exceptional site, not to be missed during a stay in Naples. Our guide Roberta was top-notch, fascinating, enriching and always smiling. We recommend

A passionate guide who shared her passion with us. It must be said that there were only four of us!

Our guide. Luciano, was excellent. He puts alot of effort into the information that he shares on the tour. It is clear that he is very passionate about archaeology .

If you want to get a real feel for what life may have been like for the wealthy inhabitants of Herculaneum then this is the best way. Our guide Luciano Leone was brilliant, so knowledgeable giving bits of information that may be missed on a self guided tour. He ensured that all in the group were able to see the various points of interest, no fear of missing out. Some great information on the difference between the fate of Pompei and Herculaneum and therefore the differences in the archeological sites. There is some wonderfully preserved original mosaics and buildings giving a real idea of what it may have been like nearly 2000 years ago. Absolutely amazing and still looming above is Vesuvio.

Touring Ercolano with an archaeologist makes all the difference. Sergio proved to be very informative and inspiring to the group following him. I highly recommend this tour as the site is much more preserved and possible to cover in two hours. The skeletons and frescoes of the Roman villas are impressive!

Enthusiastic guide, with clear loud voice. Knew a lot to tell and despite the heat, the tour was engaging until the end. Much more enjoyable and better than Pompeii.

Our tour guide Antonella was very friendly and knowledgable. Despite the hot weather she made us love every minute of the tour. Strongly reccommended.

Luciano Leon was very knowledgeable and made the tour very interactive and interesting! The tour was great having an experienced archeologist showing us around

wonderful experience, the tour led by Francesco Longobardi was very interesting and comprehensive. It is an exciting place.

Herculaneum is a different experience than Pompeii, well worth the tour/visit. Our guide was very knowledgeable, giving deep history and comparisons to Pompeii as well as life of inhabitants.

Our guide's simple, understandable explanations. Little anecdotes without the impression of a boring history lesson.

Ticket purchase was really easy and good value. Our guide Lorenzo was really fantastic, full of humour and really knowledgeable. Highly recommended.

The guide was pleasant and knew quite a lot. His spoken English was- as he admitted himself several times- really not at the right level.

Our guide Luciano Leon was awesome! So passionate and knowledgeable. Do not hesitate to book a tour with these guides; they give you much more information and depth. This was the best tour of our Italy trip. Also extremely good booking service. We needed to change our reservation and they were so responsive.

An enjoyable and intimate tour with a very knowledgeable guide. Herculaneum was a highlight of our trip and a better experience than the crowds of Pompeii.

The guide Roberta was exceptional! We learned a lot, and the tour was very complete. All Roberta's explanations helped us really understand how Herculaneum worked back then. Thank you so much!

Fantastic tour with the very passionate and enthusiastic archaeologist Luciano Leone. With his stories you imagine yourself back in Roman life .

All went well until I could see I was running late and the contact number given was not available despite trying to call several times. I ended up having to call head office to contact them, all this being rather stressful for me as I was trying with difficulty to negotiate the railway system... perhaps a reminder could be sent on the day or the tour with a working telephone number in case of delay getting to the meeting point etc. I didn't want up hold the rest of the group and indeed I was able to catch them up at the site eithout too much delay. The guide was very informative and amusing though a little too obsessed with poop and pee etc! Also rather disparaging about other guides and tourist "idiots" and the "ugly" museum!😂. I think he thought we would all be amused by this but I'm not sure everyone was!! He is extremely knowledgeable and energetic and had plenty of excellent visual aids to illustrate various explanations and points he was making.

Flavia , very professional , with the first part of the visit in the museum , and passionate and fascinating We recommend her

I liked the picture showing where to pick the tickets up. Good comms and person meeting us was very helpful. The tour was amazing and very interseting.

Vicenzo was enormously knowledgeable and did an amazing job communicating that knowledge and passion for the material in an entertaining way. Absolutely amazing, would 100% recommend!

The booking went really well, there was no overpriced surcharge. It would have been nice if I had also received a map when I showed my ticket. I didn't see it anywhere myself, but another visitor had one. The excavation site is similar to Pompeii - only smaller and generally less grandiose. The construction and layout of the houses is similar. Easy to traverse in 3 hours. Even on your own, if you want to get a taste of the atmosphere and understand the display boards with explanations in English. If you want more information, you should book a guide.

We love to see Di Ercolano. Was beautiful. more than beautiful. Great job all the work there. And tickets at headout is also great. we enjoy the fast entrance.

Easy to book, safe on the App and able to be saved as a screenshot. Open ticket for the whole day chosen so no pressure to get to venue at a specific time. Did get directed by staff direct to the entrance. Not sure there was much of a Queue but convenient. Amazing experience actually visiting Herculaneum. Not to be missed when visiting area. Direct local stopping train from Garibaldi rail station in Naples. Very cheap return ticket and regular service. From station straight down the road to entrance bit of a hill on the way back up. Definitely recommend at least 3/4 hrs to visit.

Exceptional site 🤩🤩🤩 We spent 5 hours there and didn't see the time go by

No big crowds, such an amazing site

Speed simple to understand and use

Roman ruins in a magnificent state of preservation. A must visit.

Very interesting visit We visited the site at the end of July and there were only a few of us there, which was very pleasant.

So much to explore. I felt like I got to walk back in time, into history. Make sure to give yourself enough time. I could have easily spent 8+ hours reading and exploring everything.

Audioguide was good. As the ruins are in a pit and no breeze can be felt in there, it felt like being in a frying pan ( I was there in July). Therefore it was good to have a small area with trees and loungers to sit and rest in the shadow. There was also a water tap, but the water probably wasn't potable, so bring your own water. The area to explore is much smaller than Pompeii, so it could fit better to those who are not interested to spend a long time exploring the ruins - in comparison, Pompeii is really huge. Some very well preserved mosaics and wall paintings. Less people than in Pompeii.

So, on a positive note - the ruins were really impressive and interesting, in some cases, with imagination, you could imagine yourself back in ancient Roman life. The audio guide was sometimes a bit confusing because you often couldn't find rooms or phalluses or frescoes because of the descriptions (this was the case for me and my wife), and some areas were blocked off. And I think that with the frequency of visitors you could also afford a proper café or a snack bar where you could get a glass of wine and a panini. Toast or something - like in the archaeological museum, for example.

Ticketing experience worked well although signage at the entrance wasn't particularly clear. €10 guide was confusing and didn't cover some important buildings. A paper map, with highlights, would have been useful. Museum was good. Refreshment facilities poor.

Herculaneum was absolutely amazing! Our tickets said that an App based audio tour was included and that we should download it before arrival, but there was no link to it in the information provided. I found an App for Herculaneum for 1.99€ but didn't know if it was genuine. When we arrived at Herculaneum the guy at the ticket office said he didn't know anything about an App but we could pay 10€ for an Audio tour. This needs to be clearer on the tickets. Several other reviews on Headout mention the same issue.

Very well preserved buildings and streets. The audio guide takes you back to Roman times. The skeletons at the bottom of the excavation are impressive.

The ticket provided access but when I booked it the information page indicated there was a audio guide to download but that was not an option with my ticket but that was not clear on the booking site.

Beautiful experience kind and professional staff the tickets perfect bravo compliments excavations Herculaneum fantastic

Great place to visit with very good explanation of all the places. A lot of history is to see. And they are still working to renovate and maintain. The catering was very poor. No restaurant. That coud be better.

It is impressive to have been able to visit Ercolano, although it is small, it is better preserved than Pompeii and being able to enjoy a small courtyard at the end of the visit was very comforting!

Amazing site, however there are no normal trains stopping at the the station from the Sorrento line trains. We thus had to change trains. There was also no signs to the sire from the statio. Lastly there were only machine purchase food and drinks at the site.

Francesco was an awesome guide. He was enthusiastic about showing us what makes the site special and he was able to answer all of our questions. It was the best tour experience that we have ever had. Highly recommend!

Nothing to complain about, we already had our tickets in PDF format on the laptop and we were straight home in a matter of minutes. It was great.

Brilliant day. Travelled via train from Sorrento. Staff at the site were very helpful and polite. Awesome location stayed all day wandering around. Highlight of our visit sp far. A definite must do lication

It was easy to book and we didn't have to queue. Top! But why we had to enter the names for each of us (6 people) was not clear to me. The names were then no longer on the tickets either

The ruins themselves are very good. The audio guide is terrible, it does not match the description of what you hear with what you see, clearly the audio and the numbers of the references to see are poorly correlated. It also uses many specific architectural words that we who are not specialists do not understand.

Really enjoyed it all - much quieter than pompeii and more easy to see in our opinion. Great views from the ticket office area. Very easy ticketing experience online. Helpful staff at the venue. No queues on the day when we went so cannot comment on the skip the queue experience. Not absolutely clear direction where to get the paper tickets from or if this would have been possible with queues. Snack site was good views and comfortable seating though maybe a cafe would be nice? Audio was a bit confusing at times as not sure which entrance we were using sometimes. Shame that we couldn't see some rooms as they were roped off (due to off-season - lack of staff to man the buildings?) - but still a very good experience.

Very knowledge guide. She was able to engage all of us. Highly recommend

The good and efficient organization. The safe drivers. A little more time in Pompeii would be good as there is a lot to see. The introduction was a bit hectic but OK.

As I was due to visit Herculaneum, I was enrolled in a group visiting Pompeii with 'l'agence autour du Vésuve'. Fortunately, this agency took care of us so that we could visit Vesuvius and Herculaneum (shuttles between Pompeii/Vesuvius/Herculaneum and entrance tickets). Many thanks to this agency for their professionalism. So a mixed experience, since we weren't registered in the right group.

I missed the tour because trenitalia was 2h delayed. This is not your fault. But the support told me I should take a taxi to vesuvius and join the tour there. But the tour didn't wait there either and the support didn't reply anymore. So I spent 90.- for a taxi for nothing.

The service was great and the sites were out of this world. Highly recommended.

Weather and destinations. Less good the bus drivers, very loud and extremely fast

As so many others have mentioned, the only good thing about this tour was the transportation! The driver was perhaps the rudest person I've ever encountered while traveling (a person who voluntarily deals with tourists and still being this rude and inconsiderate, he honestly should be fired from this company!) Weather was unpredictable, which is beyond anyone's control, however, we were dropped off at Mt. V without being told that there was Zero visibility at the top or even being given the option to skip it, a total waste of an hour plus of our day. After the volcano, we were dropped off at Herculaneum. Far too much time was allowed for this location- it can be seen within an hour. By time we got to Pompeii, we were told that the buildings were going to be closed within 15 minutes. Having entered on the far end near the stadium, totally ruined our plan to see the highlights. We have actually been to Pompeii before and were very excited to be back, however this tour (or lack thereof) just ruined all we were excited about! DO NOT make the mistake that I did, I always take reviews with a grain of salt, but assume it of course cannot be that bad. Unfortunately this tour was the worst. We paid a good amount of money, which honestly we should have received a discount due to the bad weather or even a cancellation of the tour beforehand, we would have had a better day just doing our own thing! Would never recommend this tour for anyone, please go look elsewhere the tour and money spent will be better for you!

Very well organized trip, meeting points clear and easy to find. Enough time in each place to see everything. We highly recommend this activity, which allows you to see 3 emblematic places close to Naples in one day!

Good transport and organisation. Unfortunately the audio guides did not correspond to the places in Erculaneum. In pompeii, it was intermittent. Overall they were amazing places to visit. This company get you to the places, take the hassle out of buying the tickets, and drive you safely back at the end of the day.

Very well organized day. We were able to visit all 3 sites, without having to rush for Herculanum and Mount Vesuvius. For pompei, they show us the places to visit and the time allotted. Don't forget good shoes, as you'll be walking a lot. The team was top-notch. They even spoke a little French, even though we weren't supposed to. Audioguide for herculanum and pompei in French. Very nice!

I didn't really go, I didn't make it to the bus, but I managed to contact the organizater and got my pompeii entrance ticket and used them to go on my own. 10/10 communication experience

The bus between the two venues was good.

My problems relate to the cooperation with Artecard. The support team there was helpful and took care of us. However, they were ultimately unable to help us properly: the transition to Artecard and the handling and updating etc. are simply too complicated. In addition, the list of museums does not match the reality. For example, the Capella San Severo.

On JANUARY 8, I sent the following e-mail, to which I received no reply: Hello, I bought 2 Artecard Napoli -3 days from January 7th. I was unable to validate/terminate the registration despite numerous kind exchanges all morning on January 7 via WhatsApp with Inna, local Headout operator in Naples. At 2.40pm, in desperation, I wrote to her: "Hello again, for hours my connection attempts have been unsuccessful. Please e-mail me my two validated tickets to use from what I've paid. Thank you, Walter." At 3.06pm, I tell him: "Since I can't validate my tickets, I'd like to point out that I had to pay for two tickets for Capodimonte and for the buses to Naples, normally included in the 3-day passes (as of this morning)!" At 3.08pm, Inna replies: "Hello, if I could have sent an email, I would have already done so, the card is digital, unfortunately there is no way to send an email, if you can't complete the check-in, you can request a refund, don't worry, we will refund the amount paid." Then, finally, she gives me your email address on which I write to you. I'll keep these exchanges at your disposal. I would ask you to proceed with the reimbursement of these 2 cards (on the card used for payment) and to inform me of the progress of the procedure. Yours faithfully Walter Grimmer Thank you for your reply.

The Napoli Tours team, Lucas and his colleague were very helpful. On the other hand, we had problems at the entrance to the San Martino museum because there was no internet connection. In public transport, it was impossible to validate on the machines. We went through with the ticket office staff.

So, I bought it so that I would have less stress. Activation was good. When using it, I always needed internet to log in, every 5 minutes the system kicked me out. There was no connection in the subway. Museums were not all included, so I accidentally spent the 3 museum credits. Public transport was included, but I couldn't go straight into the subway, I had to report to an employee every time and he let me in (out of pity). The need for improvement is there

These passes not only allow you to visit several attractions, but also to travel by public transport.

Naples is a magical city, neighborhoods and streets that have stood still in time. Of course there is great food and the prices are modest, nothing to say. With Arte-card we were able to really get around and visit a lot of museums without spending a lot. Neapolitans are unique, very outgoing but big-hearted. Napoli see you soon.

Once the mechanism is understood it gives more freedom of movement